Entry tags:
Purple Bricks
My final set of complaints about Purple Bricks follows…..
I feel like their contract is misleading. Perhaps it is just me but I was surprised that I had entered into two contracts with them when I had thought I had signed only one document.
I read the contract with PB in detail, amended it and signed it. Then I clicked a button on their website to postpone payment til the end of the process – and clicking on this button automatically entered me into an entirely different contract.
Contract one – their services for 3 months. Contract two – their services for 12 months and automatic payment regardless of whether the property sold. This information was on page 12 of a 14 page document that did not automatically appear but was sent to me after ‘signing’.
I should, of course, have read the documentation attached to the click here button (my fault) but I did assume it was just a continuation of the contract with Purple Bricks that I was in the midst of processing. It was like a SURPRISE contract!
It all ended adequately after six months of enormous stress, but it was so very dodgy.
My strong recommendation: Do not use Purple Bricks.
I feel like their contract is misleading. Perhaps it is just me but I was surprised that I had entered into two contracts with them when I had thought I had signed only one document.
I read the contract with PB in detail, amended it and signed it. Then I clicked a button on their website to postpone payment til the end of the process – and clicking on this button automatically entered me into an entirely different contract.
Contract one – their services for 3 months. Contract two – their services for 12 months and automatic payment regardless of whether the property sold. This information was on page 12 of a 14 page document that did not automatically appear but was sent to me after ‘signing’.
I should, of course, have read the documentation attached to the click here button (my fault) but I did assume it was just a continuation of the contract with Purple Bricks that I was in the midst of processing. It was like a SURPRISE contract!
It all ended adequately after six months of enormous stress, but it was so very dodgy.
My strong recommendation: Do not use Purple Bricks.