emma_in_dream

My final set of complaints about Purple Bricks follows…..


I feel like their contract is misleading. Perhaps it is just me but I was surprised that I had entered into two contracts with them when I had thought I had signed only one document.


I read the contract with PB in detail, amended it and signed it. Then I clicked a button on their website to postpone payment til the end of the process – and clicking on this button automatically entered me into an entirely different contract.


Contract one – their services for 3 months. Contract two – their services for 12 months and automatic payment regardless of whether the property sold. This information was on page 12 of a 14 page document that did not automatically appear but was sent to me after ‘signing’.


I should, of course, have read the documentation attached to the click here button (my fault) but I did assume it was just a continuation of the contract with Purple Bricks that I was in the midst of processing. It was like a SURPRISE contract!


It all ended adequately after six months of enormous stress, but it was so very dodgy.


My strong recommendation: Do not use Purple Bricks.

I would strongly recommend not using Purple Bricks.


Did you know that when you use Purple Bricks your ad doesn’t go on the Reiwa site? This is one of the big real estate web sites in this jurisdiction but Purple Brick can’t use it because they are not recognised by the Real Estate Institute.


I would put to you that real estate agents are not stereotypically regarded as the best and most honest of folks, but they nonetheless refuse to have anything to do with Purple Bricks.

I have not complained about Purple Brick for some time. I have been too busy moving and – to be fair to them – the old house was sold to someone they brought through. However, I would note that they produced a buyer after I began writing about my experiences of their incompetence.


If they thought that finally being unshackled from them would shut me up, they little know how much I hold a grudge. My intention is to air every grievance.


Now, I recall writing about how they advertised a home open without putting up the address and then the next week advertised another one with the address but without the time. So, that brings me to… the sign. The thing that goes in the front garden to let people know there is a house for sale within. Pretty standard.


Unless you are Purple Bricks in which case the sign is produced 10 days late. Also, it did not actually say which unit was for sale (so buyers could not tell which one of the 30 townhouses to approach). I remedied this by writing on it by hand with a permanent marker. Also, it featured unauthorised text describing it as ‘a fixer upper’ which is a pretty disheartening way of luring the public in. My own suggestion had been ‘close to town, close to public transport’ which I think is a better pitch.


My strong recommendation: Do not use Purple Bricks.